Kairun · Everything looked over. Nothing overlooked.

The leak

Your practice is busy. That is exactly the problem.

Nobody at the front desk is failing. They are triaging a full waiting room, a ringing phone, and a queue of texts that arrived while they were doing both. Something has to drop, so something does, and what drops is almost always the follow-up.

01A prospective client texts at 9pm. She hears back at 10am. She has already booked somewhere else.

02A lead needs three touches before she replies. She gets one.

03A regular quietly lapses. Nobody reaches out, because nobody knew.

04A question about aftercare goes unanswered, and turns into a cancellation.

None of these show up as a loss. They show up as a month that felt fine and came in light.

Our story

We did not read about this problem. We lived it.

Kairun was started by operators, not by a software company looking for a vertical. We ran an aesthetics practice. We watched good staff work hard and still lose clients to the gap between "she texted" and "someone got back to her."

So before we wrote a line of product, we went and got the evidence. We pulled the complete message history of a working medspa, nearly 250,000 real client messages, and read what actually happens between a practice and the people it is trying to care for.

The pattern was not subtle. The practice was not losing clients because it was bad at medicine. It was losing them in the silence between messages.

Mae is what we built to close that silence. Everything she does was earned from that data, not imagined in a product meeting.

What Mae is

An AI concierge, and the brain behind her.

Mae sits above the software you already run (your booking system, your CRM, your point of sale) and makes it act like one thing instead of five. She is one person to your clients, and one advisor to you.

She answers

Every client, every hour. Booking, confirming, rescheduling, recovering a cancellation, answering the questions your team keeps answering. In your voice, not a robot's.

She follows up

The lead who needs a third touch gets a third touch. The client drifting toward lapsed is reached before she is gone. Nothing waits for someone to remember.

She tells you the truth

Not another dashboard. Each morning, the short list of what is actually costing you money today, ranked, explained, and already handled where she can.

The discipline

An AI you can put in front of patients.

Aesthetics is medicine. An AI that improvises is not charming, it is a liability. Mae is built so that she cannot.

She never invents a fact

Every price, time, provider, and policy she states is pulled from your records and checked against them before the message sends. If it does not match, it does not go out.

She never gives medical advice

Clinical questions are answered only from content your medical director has approved. Anything outside it goes to a human, immediately.

Rules decide. She only speaks.

The model never decides whether to contact someone, or what to offer. It decides how to say it warmly. Judgment stays with your rules.

Nothing fails silently

If Mae cannot do something safely, she does not guess and she does not quietly drop it. She raises her hand and hands it to your team.

See it

Start with a free SMS audit.

Mae reviews and analyzes your own message history and shows you exactly where bookings are leaking, in a short working session. The audit is $500, credited in full toward your setup if you move forward. Tell us a little about your practice and we will get back to you personally.